terrible Tuesday

UGH!
What a terrible, horrible, no good, very bad day I had yesterday.

Have you ever had a day like that. Everything is dandy, then one thing happens and sets you in a bad mood, then it all compounds throughout the day and WHAM!... breakdown.

That was my exact day yesterday.

I was at work and things were fine. Then, one person (customer) caught an attitude with me and blatantly patronized me telling me how to do my job. The thing that really irked me was that what she was buying looked ridiculous on her. I am the kind of person to be real with people, but she was such a jerk, my only intention after that was to get her money, and get her out of my store.

This tweet followed - "For knowing so much, you sure are on the wrong side of the counter. Don't make me come over it."

Okay, so whatever. I can deal with an ignorant person who is also a know-it-all. That's my job (especially in this mall)

Then, everything compunded. Where am I? Why am I still here? How did I get here? Am I happy? Where is my worth shown? Am I replaceable? Blah Blah Blah...

Oh and it gets better... the final straw that broke the camel's back walked up while I was on the phone.

She had a 10+ year old pair of shades with an equally as old case. She wanted a "new" case since this one "didn't last". She wasn't going to pay for one. I wasn't going to give her one. We don't do that. I'm not in the business of giving things away. No business is.

She then told me I was unfair, and said she knew people. They would have given her a case with no hassle.
I explained the policy once again and stood my ground.
She continued to argue. Saying she'd bought a few pairs from us. (that's great, you're not an exception to the rule and you've clearly not shopped here in ten years and your old Ray-Ban's show it.)
Trying to please the customer, that wasn't even a customer more like past-tense customer, I grab a Ray-Ban case and hand it to her.
She pushes it away and tells me she doesn't want that case. She wants a case like she has.

ARE YOU KIDDING ME?

SNAP

Well, ma'am, styles change in sunglasses just as they do cases. We don't carry tiny little circle glasses anymore so in turn we dont have those little glass cases they go in either. Sorry

She then asked why I was yelling at her.
I rebutted with "Why are you arguing with me?"

More going back and forth. She left with a card and a sour attitude.
I stood there in awe, wishing I had just called security and had her escorted out rather than making my blood pressure rise.

Soooooooooooo........
My whole conclusion to the day is
Why do people think they can act like fools to customer service agents. And 2, why is it common for the customer service associates to "take the abuse" and accept it as normal?

You people have watched too much Oprah, when she told you to raise your voice and argue for what you believe in and that the customer is always right.

INCORRECT or as my mentor says "FALSE!"

I will not lose my job for giving things to people who think they are an exception to the rule. I'm not an exception to the rules of my job when they fire you for giving away product. Neither are you.

And why do we, as associates in retail take this everyday abuse? Why can't we stand up for our company and our rules and regulations.

What if we did? Things would be so different.

You yell at me, I'll yell at you and tell you how I feel, since you did it to me. No more Mr. Nice Customer Service.

Respect gets Respect back.

What if everyone would get tackled that stole, none of this "we don't prosecute" crap.

An eye for an eye.

This could turn very political very quickly so I'll conclude with this.

In America, there are more laws protecting the guilty than we have to protect the innocent victims.

I'm just glad it's Wednesday...

-Gezika